Refund Policy

Refund Policy – BinBaaz.pk

At BinBaaz.pk, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and the process.

1. Eligibility for Refunds

You can request a refund or exchange if:

• The product is damaged, defective, or incorrect.

• You received the wrong item.

• The product is significantly different from the description on our website.

Please note:

• Items eligible for refund must be returned in their original condition, unused, and with all original packaging and tags intact.

• Perishable goods, personal care items, or items marked as non-returnable are not eligible for refunds.

2. Refund Request Timeframe

• Refund or exchange requests must be made within 7 days of receiving your order.

• To initiate a refund, please contact our Customer Support team within this period.

3. How to Request a Refund

• Email us at support@binbaaz.pk with your order number, photo of the product (if damaged or defective), and reason for the refund request.

• Our team will review your request and provide instructions on how to return the product.

4. Return Shipping

• For eligible returns, BinBaaz.pk will provide you with the return shipping address.

• Customers are responsible for the cost of return shipping unless the return is due to our error (wrong or defective product).

• We recommend using a trackable shipping service to ensure your return reaches us safely.

5. Refund Processing Time

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7-10 business days.

• Refunds will be issued to the original payment method used during purchase.

• Shipping charges (if any) are non-refundable.

6. Exchanges

• If you want to exchange a product, please mention this when contacting us.

• Exchanges are subject to product availability.

• You may be responsible for additional shipping costs.

7. Non-Refundable Items

• Gift cards

• Downloadable software products

• Items marked as final sale or clearance

If you have any questions or need assistance, feel free to contact our Customer Support team at binbaaz.pk@gmail.com or call us at +92 309 2462229